Our privacy policy

Pioneer Europe Limited is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1 The information we collect and how we use it

When you purchase goods from us we need to know your name, postal address, e-mail address, telephone number, credit card number, expiry date, security number. We also need to know specific delivery address if different, mobile number if applicable. We gather this information to allow us to process your orders you may make and to keep you updated with our other products and services. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the service in general. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send a blank e-mail message to carmens@qualatex.com.

2 How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy. Our database is password protected, and is stored within a private directory on our web server. This directory is below public web page level, making it impossible for browsers to the site to locate the database. Our web server is further protected by Cisco industrial grade hardware firewalls.Our online database does not hold your credit card details, as these are processed solely by World Pay. We also keep your information confidential. The internal procedures of Pioneer Europe Limited cover the storage, access and disclosure of your information.

3 Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

4 Updating your details

If any of the information that you have provided to Pioneer Europe Limited changes, for example if you change your e-mail address, name or payment details, please let us know the correct details by sending an e-mail to pelorders@qualatex.com or by sending a letter to Pioneer Europe Ltd, Pioneer House, 9 Stortford Hall Ind. Park, Dunmow Road, Bishop's Stortford CM23 5GZ

5 Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

6 How to contact us

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to pelorders@qualatex.com.